Terms of Service

Last updated: May 2026

Acknowledgment and Acceptance

Pawjot (hereinafter referred to as "the Service") is a mobile application providing pet health management services. By completing the Pawjot registration process or by using the Service, you acknowledge that you have read, understood, and agreed to all terms herein, and fully accept the current and future service offerings. Pawjot reserves the right to modify or update these Terms at any time. Updated Terms will be published within the application. Pawjot will not individually notify members; members are advised to review these Terms periodically. Continued use of the Service after any modifications constitutes acceptance of the updated Terms. If you do not agree with any modifications or any provision of these Terms, you should immediately cease using the Service.

Use by Minors

If a member is a minor under the age of twenty, a parent or legal guardian must read, understand, and agree to all provisions of these Terms before the minor may register, use, or continue using the Service. Continued use of Pawjot by a minor shall be deemed as consent by the parent or legal guardian.

Electronic Documents

Both the member and Pawjot agree that all communications, including expressions of intent, related to the use of the Service may be made in electronic form.

Collection and Protection of Personal Data

To ensure the protection of members' personal data, privacy, and consumer rights, Pawjot will use members' personal data in the course of providing its services. In accordance with Article 8 of the Personal Data Protection Act, we hereby inform you of the following. The purposes of data collection include pet health management services, member and customer management, subscription management, and statistical research and analysis. Pawjot collects personal data through the registration process, service usage, and application login.

Categories of Personal Data Collected

Period, Region, Parties, and Methods of Use

Members' Rights Regarding Personal Data

To exercise the above rights, please contact Pawjot customer service at [email protected]. Please note that refusal to provide necessary registration data may result in inability to access the full Service or complete inability to use the Service.

Member Registration Obligations

To use the Service, members agree to the following: provide accurate and current personal information as prompted during registration, and not register under a third party's name. Each member may register only one account; duplicate registrations are prohibited. Members shall promptly maintain and update their personal information to ensure accuracy. If a member provides false or inaccurate information, fails to follow instructions, lacks required information, or has duplicate accounts, Pawjot reserves the right to suspend or terminate the account without prior notice and deny access to all or part of the Service.

Account and Security

Upon completing registration, members will obtain an account. Maintaining account security is the member's responsibility. Any login that matches the account credentials, whether or not performed by the account holder, shall be deemed as use by the account holder, who bears full responsibility for all actions taken under the account. If an account is compromised or any security issue arises, the member shall immediately notify Pawjot. Account privileges are for personal use only and may not be lent, transferred, or shared. Pawjot shall not be liable for damages arising from unauthorized use of an account, unless such damages are attributable to Pawjot.

Protection of Children and Minors

To ensure the safety of children and minors using the internet and to prevent privacy violations, parents or guardians should fulfill the following obligations: children under twelve must be accompanied at all times when using the Service, and parents should consider whether to grant permission for minors between twelve and eighteen.

User Compliance and Commitments

Members commit to not using the Service for any illegal purpose or in any illegal manner, and commit to complying with the laws of the Republic of China (Taiwan) and international internet usage conventions. Users outside of Taiwan also agree to comply with the laws of their respective countries or regions. Members agree and warrant not to engage in any conduct that infringes upon the rights of others or violates the law, including but not limited to: publishing or transmitting defamatory, insulting, threatening, offensive, obscene, false, or otherwise unlawful content; infringing upon the reputation, privacy, trade secrets, trademarks, copyrights, patents, or other intellectual property rights of Pawjot or others; impersonating others; transmitting computer viruses; harassing other users; or any other conduct inconsistent with the Service's intended purpose or deemed inappropriate by Pawjot.

Changes to Service Content

Members agree that Pawjot may, at its discretion and based on business needs, add, modify, or discontinue any service features or content without individual notice. Pawjot may also add, modify, or terminate related activities and notify members through appropriate channels. Members agree that Pawjot may send push notifications or emails periodically. When a member indicates refusal to receive marketing messages, Pawjot will cease sending such messages.

Service Suspension and Interruption

Pawjot will maintain normal system and service operations using reasonably available technical means. However, Pawjot reserves the right to suspend or interrupt the Service under the following circumstances: when necessary maintenance or updates are being performed on the application or servers; in the event of unexpected system equipment failure; when third-party services (such as cloud services or push notification services) are interrupted; or due to force majeure events such as natural disasters or other causes not attributable to Pawjot.

Subscription Services

Pawjot offers free and paid subscription (Pawjot Plus) services. Paid subscriptions are processed through In-App Purchase mechanisms on the Apple App Store or Google Play Store. Subscription fees, duration, and content are as specified within the application and on the respective platform store pages. Subscriptions automatically renew according to the selected plan (monthly or yearly) unless the member cancels auto-renewal through their platform account settings at least 24 hours before the end of the current period. After cancellation, members may continue using paid features until the end of the current period. Refunds are handled according to Apple's or Google's refund policies; Pawjot does not process refunds directly. Pawjot reserves the right to adjust subscription plan content and pricing at any time; price changes take effect at the next subscription cycle.

Limitation and Exclusion of Liability

All features of the Service are provided on an "as is" basis. Pawjot makes no express or implied warranties regarding performance, speed, completeness, reliability, security, or accuracy. Pet health information provided by Pawjot is for reference only and does not constitute veterinary diagnosis or medical advice; members should consult a qualified veterinarian for their pets' health issues. Pawjot does not guarantee that data transmitted from its servers will be free of viruses or harmful content, nor that data transmission and storage will be error-free or uninterrupted. Pawjot shall not be liable for damages arising from data transmission or storage failures, losses, or errors.

Intellectual Property Protection

All software, programs, and content within the Pawjot application, including but not limited to works, images, files, information, data, interface design, and layout, are the intellectual property of Pawjot or other rights holders, including but not limited to trademarks, patents, copyrights, trade secrets, and proprietary technology. No person may use, modify, reproduce, broadcast, adapt, distribute, publish, reverse engineer, decompile, or disassemble any such content without authorization. If a member is involved in infringement, Pawjot may suspend all or part of the Service or cancel the member's account. To report intellectual property infringement, please email [email protected].

Member's License to Pawjot

For data uploaded, transmitted, entered, or provided by members (including but not limited to pet photos, health records, etc.), members agree that Pawjot may collect, process, store, transmit, and use such data within reasonable scope for providing service features, generating statistical data, conducting usage behavior research, or any other lawful use. Members warrant that their uploaded data does not infringe upon the intellectual property rights of any third party and shall indemnify Pawjot for any damages arising from such infringement.

Refusal or Termination of Use

Members agree that Pawjot may, for the purpose of maintaining service security and for any reason including but not limited to inactivity or violation of the letter or spirit of these Terms, terminate a member's account (or any part thereof) or the Service (or any part thereof), or remove and delete any member content. Furthermore, members agree that Pawjot shall not be liable to the member or any third party for any termination of the Service (or any part thereof).

Governing Law and Jurisdiction

The interpretation and application of these Terms, and any disputes arising hereunder, shall be governed by the laws of the Republic of China (Taiwan). The Taipei District Court of Taiwan shall be the court of first instance, unless otherwise mandated by law.